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EOS: 3 letters that can transform your business

Thought Leadership on SMB Technology Challenges presented by Progressive Computing.

For years I have been an avid reader and student of all the New York Times bestseller business books like Good to Great, The Advantage, The Rockefeller Habits and so many more. If you are like me, after completing any book, you are energized with a renewed sense of purpose and vision. But that feeling may have fizzled flat soon afterward because no one explained exactly how to execute those grand visions. And so those theories remained just that: idle ideas.

In 2013, I stumbled on a book called Get A Grip by Gino Wickman. This classic is written as a fable telling the story of how one company transformed itself from a sputtering business fraught with issues into a thriving, well-oiled machine. Get A Grip, along with its companion Traction (same author), provides the blueprints for executing the best ideas scribed by all the other business theory titans like Jim Collins, Patrick Lencioni, and Verne Harnish. Wickman packages this process quite neatly into something he calls the EOS, or Entrepreneurial Operating System. For us the idea of installing a new “operating system” in our company was cool on so many levels. I know, very geeky!

So, how can an investment in EOS benefit you? When you focus energy to work on your business you strive to achieve greater operational maturity. That, in turn, enables you to deliver better, faster and greater services to your customers.

In the early stages of implementing EOS we were tasked with identifying our core values, which are essentially the culture of our company. The process of identifying our values was a discovery, not a selection. This is an important distinction. Our values were there hiding in plain sight and being exercised daily by the best of our team members. We just had to list the attributes we valued, sort and prioritize them, then distill a core set. I’m proud to share them with you here.

  • Team: Together we get it done.
  • Commitment: Determined to do whatever it takes.
  • Humble Confidence: Service with ego.
  • Respectful … always.

Our core values are vitally important to us. They help us attract the right people to our company. We review, recognize and reward our team members based on their ability to live up each one. In a nutshell, we live and die by them. Everything we do must be driven by or uphold these core values … period!

What can defining core values mean for your business? Core values gives you clarity to hire the right people, hold yourselves accountable to a high standard of behavior, and strengthen the whole company to perform in a consistent manner.

There’s so much more to EOS than I can write about here. It has had a transformative impact on the way we run Progressive Computing. This “one time geek” who still loves to tinker with technology is now equally passionate about the way a company operates. So here is my open invitation to you: call me if you’d like to talk in depth about EOS. I’m not selling anything or looking for anything in return. I just truly enjoy talking to likeminded businesspeople. Some people might say I’m just being a Go-Giver… but that’s another book with another story altogether!

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