Location: Philadelphia, PA
“Our customer service committee really started us thinking about who we are and how we treat the people we serve,” says Michael Vogel. “We learned that we need to first be good to each other before we could ever consider that our services were high quality. This shifted our thinking in a helpful way as we grew from 100 to 300 employees and from one to five locations.” Employees at Turning Points For Children make an effort to support each other and share responsibility. Every year, Turning Points has a day of service at the church of Kim Jones, who was killed at a bus stop in 2015. The company makes a donation to the church, and brings tools and supplies to paint exterior doors and improve the grounds.
“The best organizations are stimulating and fun. They attract the best and the brightest talent, will tend to be flexible and adaptive, will be creative and at times will seem messy or out of control.”