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Beyond your control: How to deal with (and adapt to) the things you cannot change

Paul Riecks

You have probably heard the Serenity Prayer authored by American theologian Reinhold Niebuhr: “God, grant me the serenity to accept the things I cannot change, courage to change the things I can, and wisdom to know the difference.” Running a business does not stop with recognizing the difference. You have to take into account the things that cannot be changed and decide what you are going to do about them.

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Fifth-generation family business Rosenwach Tank has shaped the New York City skyline for 150 years


Of the remaining rooftop water tank companies in the city, Rosenwach Tank is the best known. It is part of Rosenwach Group Inc., a family-owned business with 125 employees and a dense web of connections among those who develop, build and maintain city properties. “As Kleenex is to tissue and Campbell’s is to soup, Rosenwach is to water tanks,” says vice president Henry Rosenwach. “That’s how the city sees it.”

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Infographic: The customer’s voice


With the rise of social media and instant gratification, customers have become increasingly powerful in determining the success of a brand. Recognizing this trend, a growing number of businesses are appointing chief customer officers (CCOs).

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The culture of time: How can you manage something that doesn’t exist?

There is no such thing as time. Now that’s a really strange thing to say or to understand. If you give it some thought, you will come to see that there is eternity and there is constant change as things come and go, but time is made up. We invented it to help us coordinate and understand movement. For the universe, time does not exist.

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