Lessons from Wells Fargo: How to spot (and prevent) unethical sales practices

wells fargo

Fallout continued this week from news that thousands of Wells Fargo employees, under pressure to make sales, had set up unauthorized accounts for customers. CEO John Stumpf told the Senate Banking Committee that Wells Fargo will do “whatever it takes” to compensate customers whose credit ratings were damaged by unpaid fees on accounts they didn’t know they owned. It’s a good time to examine your own sales organization to prevent unethical practices from taking hold.

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The presenteeism problem: The real lesson behind Clinton’s illness

Clinton presenteeism

On Sunday, Hillary Clinton left a 9/11 memorial in Manhattan early due to a combination of heat exhaustion and pneumonia. Video of her exit shows a wobbly Clinton stumble into a vehicle before heading to daughter Chelsea’s apartment in the city to recover. Despite a pneumonia diagnosis, and doctor’s orders to rest, Clinton pressed on in her pursuit of the presidency. The incident sparked plenty of conversation about Clinton’s ability to lead the country, but it also drew attention to the issue of presenteeism in the workplace.

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50 years of Star Trek: What Kirk and Picard taught us about leadership

Star Trek

This week marks 50 years since the first-ever episode of Star Trek aired. Both the original series and the highly successful Star Trek: The Next Generation emphasized the importance of diplomacy and skillful negotiation (the occasional fight notwithstanding). But what other leadership lessons did Captains James T. Kirk and Jean-Luc Picard teach us during their years at the helm of the U.S.S. Enterprise?

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The Olympics: Benefit or burden for the host’s economy?


On the face of it, hosting the Olympics should be a good thing — it’s a major sporting event that has the potential to attract millions of athletes and visitors over a period of several weeks. All of them will have to patronize local businesses at some point. But naturally, the event comes with costs — enormous investments in building the required infrastructure, for example. So what’s the ROI for Olympic hosts, if any?

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Meg Whitman, Peter Thiel and the CEO’s dilemma: Is it wise to pick sides in an election?


On Aug. 2, Hewlett Packard CEO Meg Whitman announced she was backing Hillary Clinton in the presidential campaign. On the same day, legendary executive Warren Buffett appeared at a Clinton campaign event in Nebraska. Donald Trump also has received CEO endorsements, including from PayPal co-founder Peter Thiel. Who is lining up behind which candidate, and is it a good idea for CEOs to get political?

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