Location: Rockville, MD
George C. Pappas
Years in role: 4
Years at company: 1.5
OPERATIONAL EFFICIENCIES: DrFirst, Inc. creates software solutions and services that provide real-time access to patient data, with the goal of improving communication and collaboration at the point of care. COO George C. Pappas has been an instrumental member of the DrFirst team, driving improvements that have helped the company achieve its goals. Some of these improvements have included better customer-support automation and process definition, which has helped DrFirst enroll record numbers of physicians. Under Pappas’ lead, DrFirst has found new ways to save money and shorten time to services. Instead of just growing, Pappas is focused on scaling, and this is an initiative he has integrated across the entire company.
FUN FACT: “I am actually a nice guy.”
STRONG CULTURE: Pappas believes that when it comes to fostering culture, actions speak a lot louder than words. To lead his team, Pappas focuses on making sure he is personally engaged and truly paying attention. He aims to take a fair, yet candid approach to management. “If you haven’t heard both sides of an issue, you have not heard enough to make a good decision. Surround yourself with people and cultivate an atmosphere where constructive dissent is encouraged,” he says.
DAY-TO-DAY BALANCE: “Cultivate a broader vision with your team and keep that front and center as the team executes day to day,” says Pappas. “Find ways to relate execution back to the overall picture. It sounds trite and boring, but it works.”