Location: Philadelphia, PA
Owner and CEO
A FITTER PHILADELPHIA
City Fitness is on a mission to make Philadelphia the fittest city in the U.S. Through community engagement, state-of-the-art equipment, personal training programs and a variety of classes, the fitness brand has worked to live up to its core values, which include superb customer service, maintaining a motivating environment and helping communities achieve their goals. Since its inception, City Fitness has grown to serve more than 10,000 members, and continues to set up new locations. But, even with growth on the agenda, owner and CEO Kenneth Davies says the company remains attentive to its existing locations, constantly updating, refreshing and adding new equipment and classes to them.
Quick Tip: “Great leaders must have great respect for others and great perseverance to weather the unenviable storms that will come.”
At City Fitness, the goals and needs of members are at the core of the business. “We never stop listening. We try to keep a finger on the pulse of our members’ wants and needs,” says Davies. To that end, City Fitness uses a customer engagement system that allows the company to receive, analyze and respond to customer feedback. City Fitness is also dedicated to making sure it has the right employees in the right positions. “We have implemented a system of always identifying our A players and grooming them to advance in the organization,” says Davies.