Centric Business Systems, Inc.

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Location: Owings Mills, MD
Founded: 1990
Industry: Office equipment dealer

Centric Business Systems, Inc.

Rick Bastinelli


Centric Business Systems, Inc. provides the traditional hardware to help clients print, copy, scan and fax, as well as the software required to migrate to digital workflow and manage documents electronically. Through a combination of organic growth, new products and services, geographic expansion and acquisitions, Centric experienced a 37.6 percent increase in revenue between 2012 and 2015.

Quick Tip: “A great leader is a visionary and great communicator who is able to build effective relationships that are built on trust and integrity.”

Maintaining the necessary staffing levels was one of Centric’s major challenges as it grew. “Centric employs five full-time recruiters who are dedicated to staffing all positions with high-quality professionals who care about our customers and their co-workers,” says president Rick Bastinelli. The company also uses personality profiles to determine whether an applicant “has the can-do and will-do to be a solid team match for the position.” As a result of expanding its geographic footprint, Centric also encountered challenges with delivering its products and services to a larger marketplace. “By staffing regional branch offices and creating new management positions within the organization to support these environments, we have been able to successfully support these areas,” says Bastinelli.