Capitol Concierge

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Lynda Ellis headshot
Family Business Honoree

Location: Rockville, MD
Founded: 1987
Industry: Concierge service
Generations: 3

Category: Large

Capitol Concierge

Lynda Ellis
Owner, President and CEO

FOUNDING PRINCIPLES
Capitol Concierge began with the idea that concierge services could improve the lifestyles of busy professionals. “If top-notch personal service existed within hotel lobbies, why not also in office buildings or residential properties?” says Lynda Ellis, owner, president and CEO of Capitol Concierge. Nearly 30 years later, the company serves over a million clients in some of the most prestigious properties around the world.

ONBOARDING FAMILY
At Capitol Concierge, a career for family members is not a birthright. All family members are required to undergo the hiring process in its entirety: They must apply for positions within the company, present their resumes, interview with HR and negotiate their compensation prior to being hired. Once their resumes are reviewed extensively and they are deemed fit for the role they’ve applied for, family members attend the same rigorous training program that’s required of all new hires.

Fun Fact: At company functions, Ellis’ granddaughters wear nametags that say “CEO in Training.”

CULTURAL VALUES
Ellis encourages open communication between family members and fosters their input on decisions that affect the company’s future to ensure seamless transitions from generation to generation. With three generations in the office, Capitol Concierge has also put in place a protocol that establishes the business relationship between the family members.

LASTING LEGACY
For over 10 years, Lynda’s granddaughters, Holten and Haeden, have had a role in Capitol Concierge’s annual meetings, attended company picnics, dinner functions and events to gain an understanding of the business and what it requires. Holten, Capitol’s summer and holiday intern, has experienced the hiring process, completing the job application with her resume, a phone screening, an interview and employee training.