Architectural Ceramics

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Betty Sullivan headshot
Family Business Honoree

Location: Rockville, MD
Founded: 1983
Industry: Kitchen and bath design
Generations: 2

Category: Medium

Architectural Ceramics

Betty Sullivan
President and CEO

FOUNDING PRINCIPLES
Architectural Ceramics’ (AC) mission is to bring the world’s finest porcelain, ceramic, stone and glass tile under one roof, and to expertly guide homeowners and trade professionals through the design process, while maintaining the service, dependability and thoughtfulness of a family-owned company. “We are very proud that we have continued to stay true to this for the 33 years we’ve been in business,” says president and CEO Betty Sullivan.

ONBOARDING FAMILY
“Every family member who has worked for or is currently working for Architectural Ceramics possesses a vastly different type of skill set, which is what makes them even more valuable additions to the company,” says Sullivan. “Luckily, as an expanding and large company, there’s usually a department or role that can fit those qualifications. All family members go through the same training that every other employee goes through, which includes product training, customer service training, shadowing coworkers in different departments, and learning what surrounding roles and locations do.”

Fun Fact: During Hurricane Katrina, founder Larry Sullivan and VP of sales David Benson filled an 18-wheeler with $50,000 worth of supplies and drove it to Louisiana to help families there.

CULTURAL VALUES
AC works hard to maintain open lines of communication and transparency between departments and employees. Focus groups and feedback help the company expand into new ventures and opportunities. AC is also interested in the millennial generation, bringing in young talent to help guide its systems and outreach with that generation.

LASTING LEGACY
“Our goal is to create an environment where everyone at the company feels like part of the Sullivan family, even if there is no biological connection,” says Sullivan. “We’re so excited that everyone at the company has responded to that so well.”