Alan J. Murray
President and CEO
Location: East Hills, NY
At North Shore-LIJ CareConnect Insurance Company, Inc., the goal is to build a model for healthcare that is both excellent and affordable, says Alan J. Murray. “Our employees are committed to that goal and excited to be part of a team that is making a profound difference in people’s lives. You might ask whether corporate culture really matters; we say it’s everything. In less than three years, we have grown to more than 100,000 members across downstate New York, and we owe this remarkable success to a company culture that is fully committed to and driven by customer service.” As a demonstration of that commitment, all new hires at CareConnect receive customer service training before they start their job, regardless of their position or title.
“In business, culture eats strategy for lunch.”