Location: Indian Trail, NC
BUILT ON TRUST
Spangler Restoration is a general contractor focused on providing emergency, reconstruction and restoration services in the wake of water, fire, mold or storm damage. Josh Spangler founded the company in the middle of the Great Recession, after being laid off from the homebuilding industry. The day he was laid off, his son was 20 months and his daughter was just two days old. This jarring experience helped Spangler decide that his company would be built on trust. “Every employee works every day to fulfill this vision of trust, honesty and integrity,” says Spangler.
QUICK TIP: “If you take care of the employees, they will take care of your clients.” Richard Branson
In the first three years of Spangler Restoration’s existence, almost every job the company took on was driven by a personal relationship. “Once the snowball effect kicked in, these relationships blossomed into second, third and fourth-tier referral sources,” says Spangler. “Even today, 75 percent or more of our revenue is driven by relationships.” Spangler also values his relationships with employees. During the interview process, his goal is to identify the job characteristics that are most appealing to each candidate. “If employees go home unhappy at the end of the day, they will not be able to provide the highest customer service possible,” he says.