Location: Charlotte, NC
Industry: Country club
General Manager and COO
Jill Philmon joined Ballantyne Country Club as general manager and COO in 2010, two years after the beginning of the recent recession. “When I got here, most of the expenses had been cut to the bone … and we were dealing with the beginning of deferred maintenance on the structures that needed attention,” she says. “I decided that we, as a team, needed to focus on increasing revenue versus cutting any further expenses. We began to create programs and events that were new and created a sense of excitement around the club. The revenues started to increase, and from 2010 to our current projections, we have recognized a 24-percent increase in revenue.”
Quick Tip: “Don’t just be successful; be significant and leave a legacy.”
Philmon credits her parents with helping her get where she is today. “If I had parents who didn’t believe in me, … I think it would have been a harder uphill climb,” she says. “Their influence helped me create personal core values, and I find as long as I make major decisions — whether professionally or personally — that match those core values, the end result is success.” Philmon makes it a point to share what she has learned with the next generation as well. “Mentoring is one of the ways I can give back to the industry that has afforded me a wonderful career,” she says.
In February, Philmon was inducted as president of the board of directors of the Club Managers Association of America (CMAA). “I have been a member of CMAA since 1993, and I have grown profoundly due to this professional organization,” she says.