Location: Baltimore, MD
Industry: Professional services
Dina P. DiPalo
President and CEO
Contracting Resources Group, Inc. (CRG) is a management consulting firm specializing in several core markets within the federal government. “CRG has retained 100 percent of all clients and has a 97-percent employee retention rate,” says president and CEO Dina P. DiPalo. “The industry we are in has high volatility, is subject to high turnover, aggressive predator practices by competitors and political variables that impact budgets and spending patterns. I attribute much of our success to our philosophy of focusing on doing the right thing, at the right time, for the right reasons. We are not distracted by the next ‘shiny object.’”
Quick Tip: “[The company] will become the fabric of who you are. You will change. Embrace it, or go home.”
In leading CRG, DiPalo focuses on providing meaning to employees, and showing them they are valued for their contributions. “I have turned down opportunities, contracts and subcontracts if the work quality was simply staff augmentation,” she says. “Our employees relate to our mission in part because we create an environment that fosters team spirit, independence, personal growth and growth within the company. Employees are valued, and they know it.” For example, CRG gives “spot” awards for either customer-facing activity or personal achievement, such as obtaining certifications or completing training programs.